Local Businessman wins prestigious award

Peter Rowbottom, a Garstang resident was recently recognised for his services to the Call/Contact Centre Industry when he was presented the "Outstanding Individual Award" at the 2006 North West Contact Centre Awards Dinner held in the Great Hall at Manchester Town Hall, on Friday 27th October.

The North West is the second largest area for Contact Centres within the UK. The aim of the awards, hosted by CallNorthWest, is to highlight and reward "excellence" within the North West Call/Contact Centre industry and is open to all centres and their employees throughout the Region.

The award was made to Peter for his positive impact in providing valuable support and service to the North West's Contact Centre Sector by demonstrating an enthusiasm that makes others believe that the impossible is possible, and encouraging the desire in people to want to improve the image and performance of the industry by delivering consistent and outstanding service improvements.

Peter is the Internal Operations Director at Preston based Homeserve Claims Management. Homeserve provide Home Emergency policies and claims management services to consumers via some of the biggest brands in the UK. Last year Homeserve deployed 1.25m trades people to Home Emergencies.

Peter said:

"It was a surprise and honour to be nominated for this award. I am proud to have been involved within the Call Centre industry for many years and grateful for the support CallNorthWest provides to me and my colleagues across the numerous Call/Contact Centres in the North West of England. I am very much committed to dispelling the negative image of our industry which in fact provides employment and good career prospects for over 4% of the regions employed population."

This is not the first award Peter or the group of companies he represents has received. Peter was announced Call Centre Executive of the year in 1997 at the European Telebusiness Awards for Excellence held in London and Homeserve Membership Ltd, the sister company of Homeserve Claims Management regularly appears in the annual Times "Top 100 Companies To Work For" poll and have themselves recently won an award for recruitment practices at the prestigious, 2006 European Contact Centre Awards.

6 November 2006