Gas Emergency Tips
Gas leaks can be hazardous to your health and property, so it's important to deal with them quickly.
The National Gas Emergency Service Hotline is your first port of call if you suspect a gas leak. You should also notify your gas supplier of the situation - see Gas Suppliers for their contact details.
The following FAQ give helpful advice to follow if you suspect a gas leak either in your home or out in the street.
- What do I do if I smell gas or suspect a gas leak?
- Who supplies gas in the UK?
- How do I get a gas connection?
- What do I do if I have a problem with my gas meter?
What do I do if I smell gas or suspect a gas leak?
If you smell gas or suspect a gas leak, you should call the National Gas Emergency Service immediately - contact them 24/7 on 0800 111 999. For those who are deaf or hearing impaired and have a Minicom or Textphone, the number to call is 0800 371 787. They will repair and fix the gas leak completely free of charge if it's found to be external to your property. A trained operator will ask the following questions:
- The address/location/postcode of the suspected gas escape or gas emergency
- How many people are at the property
- Where the smell is most noticeable
- How long the smell has been noticeable
- Any affected neighbours
- Your name and phone number
- Any special circumstances or access information
If the gas leak is found to be internal, the National Gas Emergency Service is only permitted to spend thirty minutes maximum in their attempt to locate and repair the problem. Should they be unsuccessful during this allotted time, they may have to shut off all or part of the gas supply. It will then be your responsibility to repair the leak.
Be aware that only a CORGI Registered Heating Engineer is legally qualified to carry out safe repairs. They are also able to issue the required annual Gas Safety Certificate (CP12) for landlords.
Finding a reliable, affordable tradesman to get the job done is easy - see Heating Engineers.
To protect your home against unforeseen problems that can hit the pocket hard, you might also want to take out Gas Boiler Cover or Central Heating Cover.
Don't create a flame
There are also a number of things you can do while you wait for the National Gas Emergency person to arrive:
- Don't create a flame or operate electrical switches - if you're calling from a mobile phone, go outside first or call from a neighbour's property; don't turn light switches on/ off, smoke or do anything to create a spark.
- Turn off the gas supply at the meter (as long as you don't have to switch on a light to find it).
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Open doors and windows.
Turn off the gas supply
- Wait outside for the emergency person to arrive.
Turn off the electrics
Electrical wiring damaged by water can be very dangerous - you will need to call in a professional is this happens. For a fast, affordable fix, see Electricians.
Finding a reliable plumber to repair the burst or frozen pipe(s) is simple - see Plumbers.
To protect your home against unforeseen problems that can hit the pocket hard, you might also want to take out Water Supply Pipe Cover.
Who supplies gas in the UK?
The National Grid connects power stations and major substations, ensuring electricity generated in the UK can be used effectively to satisfy consumer demand. They do not sell gas.
The gas in your home or business is provided by a gas supplier, who must be licensed by Ofgem to sell gas. If you need to contact your provider, see Gas Suppliers.
How do I get a gas connection?
If you need a new gas supply or want to have your existing gas service pipe altered/ disconnected, you can choose from a range of companies to undertake this work for you.
Call 0870 9903 9999 for information on how to arrange a new connection or alter an existing connection in one of National Grid's network.
What do I do if I have a problem with my gas meter?
Your gas meter is provided by your gas supplier who also organises for your meter to be read - you will need to contact them if you're having any issues with your gas meter.
If you're unsure or your gas supplier or don't have a gas meter yet, the M Number Enquiry Line will be able to help you. Call 0870 608 1524 and ask for your MPRN (Meter Point Reference Number). This is the unique identifier for your gas supply point and the identity of the current registered gas supplier at your property.